The Davenport Hotel

2005 Expedia Top 10

Room with a Review:
Top Hotels Rated by Expedia Travelers
Luxury, Distinction and Superior Service Drives Satisfaction According to Industry-Setting
Opinion and Review Program

BELLEVUE, Wash. – March 2, 2006 – It’s a simple fact that getting there just isn’t half the fun
any more. The good news is being there is better than ever.

According to Expedia’s industry-leading 2005 travelers’ opinions, great service is the most critical
component of a hotel stay either during a leisure or business trip. With airport lines longer then
ever and more frequently full cabins, travelers want more than just a comfortable room when they
hit the ground. They want a memorable experience and excellent service.

Expedia routinely collects traveler opinions and captures intelligence to help travelers make the
best travel choices. With more customers than any other online travel provider, the company has
a wealth of intelligence provided by its customers. Expedia’s proprietary methodology for
collecting this data is based on its travelers’ first-hand experience. Expedia.com was the first
online travel site to only accept reviews from customers who have booked a room at that hotel
through Expedia.

The company has just released its customers’ choices of the top 10 hotels in the United States for
customer satisfaction in 2005. The list runs the gamut of locations, star rating classes and
amenities offerings, but each hotel has exhibited a dedication to customer service.
Expedia.com travelers’ top 10 three-, four- and five-star hotel picks for customer satisfaction are:

1. The Ritz-Carlton Key Biscayne (Miami)
2. St. Julien Hotel and Spa (Boulder, CO)
3. Resort at Sonoma County (Santa Rosa, CA)
4. ResortQuest Waikoloa Colony Villas (Hawaii – Big Island, HI)
5. Westgate Hotel (San Diego)
6. Hotel Commonwealth (Boston)
7. Omni Orlando Resort at Champions Gate (Orlando, FL)
8. Grand Hyatt Seattle (Seattle)
9. Westgate Park City Resort (Park City, UT)
10. The Davenport Hotel (Spokane, WA)

“Expedia travelers know a good thing when they experience it,” said Steven McArthur, president,
North America Leisure Travel Group, Expedia, Inc. “Expedia’s reviews are industry-leading in that
we have actually verified that a customer has stayed in the property prior to being allowed to post
a review. This information is critical to helping consumers make informed choices about where to
stay – and to our hotel partners in improving their customers’ experience.”

As the leading online travel company in the world and the number one leisure travel company
worldwide, Expedia has unparalleled travel intelligence to guide travelers through the entire travel
cycle and give them important tips to make their travel plans better. The company’s traveler
opinions program is designed to capture this intelligence so that travelers can make the best
travel choices.

The Davenport Hotel